Apriori GT
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HTTP://WWW.DBMSMAG.COM/CATEGORY.HTML (1997)
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Apriori GT is an automated problem resolution system for use in help desk,
customer service, and technical support environments. Apriori manages
the entire support process by combining problem resolution features with
call management, flexible workflow and workload management, automatic
communication, and management reporting tools. It facilitates self-service
problem solving through email and the Web.ÄàòàÎáúÿâëåíèÿ=1996
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