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NIKA_ROOT Apriori GT
    Apriori GT
    Systems_Management
      HTTP://WWW.DBMSMAG.COM/CATEGORY.HTML (1997)
        =1997 
    - 
    Apriori GT is an automated problem resolution system for use in help desk,
     customer service, and technical support environments. Apriori manages
     the entire support process by combining problem resolution features with
     call management, flexible workflow and workload management, automatic
     communication, and management reporting tools. It facilitates self-service
     problem solving through email and the Web.=1996 
      Platinum Technology Inc.