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A comprehensive application incorporating complete call tracking,
management, and reporting with multiple problem resolution techniques.
These include adaptive learning, text retrieval, hypermedia decision trees,
case-based reasoning, and multimedia support. Offers enterprise-wide
problem routing and escalation; scalable client/server architecture;
cross-platform operability for client running under Windows and OS/2; and
support for major RDBMSs including Oracle, Sybase, Microsoft, DB2/2, and
Informix. $15,000 per server plus $3500 per concurrent seat (minimum
five-user license of $32,500).Ñòîèìîñòü=$15,000 per server plus $3500 per concurrent seat (minimum five-user license of $32,500)
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